At Perfect Package Online, we stand behind every kit we deliver. Each kit is assembled by educators and inspected for quality, because your child’s learning experience should be uninterrupted and stress-free.
What we promise:
- Free replacement of hardware during class. If any non-consumable item in your kit is missing or malfunctions during a supported class, we will ship you a replacement at no cost. Simply let us know, and we will take care of the rest.
- Fast, free shipping: We understand that classes are scheduled and materials are needed quickly. Approved replacement items will be shipped via FedEx 2-Day (or a comparable expedited service) at our expense so you receive them promptly.
- Friendly support: Whether you have a question about a part or need a replacement, our U.S.-based support team is ready to help. Contact us via email, text, or the form provided, and we will respond within one business day.
- Straightforward claims process: Provide your order number, a description of the issue, and your preferred contact method. We may ask for a photo to help us understand the problem, but returns of broken items are not required. Once approved, your replacement ships immediately.
Coverage and exclusions
- This promise applies to non-consumable hardware included in kits for classes we support. Consumable materials (such as items intended to be used up during class) are not covered for replenishment.
- Coverage lasts for the duration of your class or up to one year from the purchase date, whichever comes first.
- Domestic (U.S.) orders receive free replacements and expedited shipping. For international orders, replacement items will be provided; customers pay only the additional international shipping cost. Where shipping is impractical, we may offer a store credit or partial refund to ensure you still receive value.
How to request a replacement
- Contact us. Email our support team at perfectpackageonline@gmail.com or text (833) 879-6379. You can also use our support form by clicking here.
- Provide details. Include your order number, the class name, next class date, and a brief description of the issue. If possible, attach a photo of any broken part. (For missing parts, just describe what’s missing instead.)
- We take care of the rest. Once approved, we ship your replacement via FedEx 2-Day (or similar). We’ll send tracking details by email or text so you can easily see when your package will arrive.
Our commitment to you and your child’s success is at the heart of everything we do. We choose materials that teachers recommend, keep them in stock, and inspect every kit so you can focus on learning, not logistics. This promise reflects our belief that you deserve peace of mind when you purchase from Perfect Package Online. If you ever have questions or suggestions, please reach out — we’re here to support your learning journey.