My Account

Your kit hub.

Sign in to view past orders, track shipments, manage account details, access downloads, and get support when your student needs help.

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Orders

Review previous purchases and order details after signing in.

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Tracking

Find shipment updates and delivery information for your orders.

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Downloads

Access class materials and digital files when available.

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Support

Get help with orders, replacements, or account questions.

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Support Hub

Need help with a kit?

Use these quick links for replacement requests, shipping details, and customer support. We keep it simple so your student can stay focused on learning.

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Request a replacement

Missing part, damaged item, or covered component issue? Start here so we can review it quickly.

Start Request

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Shipping info

Review our shipping options, tracking guidance, delivery timing, and international shipping details.

View Shipping

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Contact support

Need help with your account, order, class materials, or delivery? Send us the details.

For the fastest support, include your order number, class name, current shipping address, and a short description of what you need.

Perfect Package Promise
Every order is backed by the Perfect Package Promise. If something is missing, damaged, incorrect, or not working, this form helps us review the issue and move quickly toward the right solution.

Section 1: Order Details

Order Number

Enter your Perfect Package Online order number.

Customer Full Name

First

Last

Email Address

Phone Number

Section 2: Class Details

Teacher Name

Please enter the teacher or instructor connected to the class.

Class Name

Next Class Date

This helps us understand how quickly the replacement may be needed.

Section 3: Replacement Details

Which part needs to be replaced?

Example: servo motor, LED, connector, screw, cable, CyberPi, sensor, battery holder, or other affected part.

How many replacement parts are needed?

What went wrong?

Please explain what happened, what is missing, damaged, incorrect, or not working, and when you noticed the issue.

Section 4: Photos

Upload Photos of the Part or Issue

Drag & Drop Files, Choose Files to Upload

Please upload clear photos of the affected part, damaged item, incorrect item, kit contents, or packaging. Clear photos help us review and resolve the request faster.

Section 5: Replacement Shipping Address

Replacement Shipping Address

Address Line 1

Address Line 2

City

State

Zip Code

Enter the address where the replacement part should be shipped if approved.

Delivery Notes

Include apartment number, gate code, delivery instructions, or anything important for delivery.

you parts Address

Section 6: Final Notes

Anything else we should know?

Acknowledgment

I understand this request will be reviewed by Perfect Package Online and that submitting this form does not automatically guarantee a free replacement, expedited shipping, or approval. I also understand that, when the information provided is complete and the request is approved, Perfect Package Online may ship the replacement part using the shipping address provided without further communication.