Our Magic Shipping Policy

Here’s how we make that happen:

Reliable carriers with fast delivery. Our primary carrier is FedEx. We usually ship via FedEx Express 2-Day early in the week for fast delivery. Later in the week, we may choose FedEx Home Delivery, which continues moving through the weekend - and in many areas, even delivers on Sunday! Depending on your location, we may also partner with USPS or UPS to ensure the fastest route possible.

Flat-rate, fully tracked and insured shipping. All domestic orders ship at a flat rate that includes full tracking and insurance - no hidden fees, ever. You’ll receive a single email with tracking information from Shippo once your order has shipped. For ongoing automatic updates and real-time visibility, download the FedEx app, where you can follow every stop your package makes, set delivery preferences, and get instant alerts - keeping you in control from our hands to yours.

Guaranteed delivery and package protection. We guarantee delivery and insure every package we ship, including international shipments, at no added cost. If something goes wrong in transit, we work to resolve the issue clearly and professionally.

Fast processing and prioritization. We typically process and ship orders within 1-2 business days. During busy seasons, we prioritize based on class start dates to make sure every student has their materials in time.

We proudly serve a small number of international markets where we can deliver the same smooth, reliable experience our U.S. customers expect. These routes are proven, well-supported, and fully dialed in.

Fully tracked and insured. International shipments are tracked and insured at no added cost. While international delivery timelines can be affected by customs or destination-country processing, we still protect the package and work to support the shipment from our hands to yours.

We’re proud to send our kits across the globe. We ship primarily with FedEx International services selected according to destination and timing. While FedEx remains our preferred carrier for consistency and reliability, we may also use UPS when it best supports delivery efficiency or scheduling.

Estimated delivery times. Most international orders arrive within 4-15 business days, though customs may add extra time. Import duties or taxes for destinations outside Canada, Singapore, and Australia are determined by the destination country.

Important note. Our domestic On-Time Guarantee does not apply to international orders because customs, import review, and destination-country processing may be outside our control.

Real-time tracking. Every order includes end-to-end tracking through our secure shipping system. You’ll receive automatic updates as your package moves from our warehouse to your doorstep.

Use the FedEx mobile app. For even better visibility, we recommend the FedEx mobile app - track in real time, receive delivery alerts, and add custom instructions for your driver.