Our Perfect Package Promise
Every class kit should arrive complete, correct, and ready to support learning. If something is missing or not working, we make the process simple and help get your student back on track.
We inspect every kit carefully because the learning experience matters. This page explains what is covered, what is not, and how to request help if a replacement is needed.
What we promise
Clear support. Quick action. No confusion.
Free replacement of covered hardware
If a non-consumable item in your kit is missing or malfunctions during a supported class, we will replace it at no cost.
Fast shipping on approved replacements
Approved replacement items ship by FedEx 2-Day or a comparable expedited service so they arrive as quickly as possible.
Friendly U.S.-based support
Need help understanding an issue or requesting a replacement? Our support team is available by email, text, or our Contact Us form.
Straightforward claims process
Share your order number and a short description of the problem. We may ask for a photo, but broken items usually do not need to be returned.
Coverage and exclusions
- This promise applies to non-consumable hardware included in kits for supported classes.
- Consumable materials are not covered for replenishment.
- Coverage lasts for the duration of your class or up to one year from the purchase date, whichever comes first.
- Domestic U.S. orders receive free replacements and expedited shipping.
- International orders are still eligible for replacement items, but the customer pays the additional international shipping cost. If shipping is impractical, we may offer store credit or a partial refund instead.
How to request a replacement
Three simple steps.
Contact us
Email [email protected], text (833) 879-6379, or use our Contact Us form. For the fastest response, use the fully completed Contact Us form.
Provide the details
Include your order number, class name, next class date, current shipping address, and a short description of the issue. If a part is broken, a photo is helpful. If something is missing, simply describe what is missing.
We handle the rest
Once approved, we ship your replacement by FedEx 2-Day or a similar service. We will send tracking by email or text so you can follow the shipment.
Support you can count on
Our commitment is simple. We want students ready for class and families confident in what they ordered. That is why we inspect kits carefully, keep the process clear, and respond quickly when a covered issue comes up.
If you ever have a question, we are here to help.