Privacy Policy

1. Company Information

Perfect Package Online LLC
P.O. Box 539
Rosebud, Texas 76570
United States

Email: [email protected]
Customer Text Line: (833) 879-6379 (text only)

2. Scope of This Policy

This Privacy Policy applies to information collected through:

• Our website and online store
• Customer accounts
• Email communications
• Text message communications
• Order fulfillment systems
• Marketing systems
• Customer support interactions
• Advertising, analytics, and security technologies

3. Information We Collect

Depending on your interaction with us, we may collect the following categories of information:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Account login details
• Order history
• Product selections
• Payment transaction metadata
• IP address
• Browser and device information
• Approximate location data
• Website activity data
• Support requests and communications
• Shipping scans, tracking data, and proof-of-delivery records
• Photos provided by carriers related to delivery confirmation
• Student names, class names, or dates voluntarily submitted during ordering
• Fraud prevention and risk indicators

We do not intentionally request or require highly sensitive information such as Social Security numbers, medical records, biometric identifiers, or precise GPS location data.

4. How Information Is Collected

• Directly from you during checkout or account creation
• When you contact us by email or text
• Automatically through cookies, logs, and analytics tools
• From payment processors
• From shipping carriers and logistics systems
• From advertising and analytics providers
• From fraud prevention, security, and risk-monitoring systems

5. How We Use Information

We use information for legitimate business purposes, including:

• Processing payments and fulfilling orders
• Shipping products and providing tracking updates
• Operating customer accounts
• Responding to support inquiries
• Preventing fraud, abuse, chargebacks, and unauthorized activity
• Improving website functionality and performance
• Maintaining accounting, tax, and legal records
• Communicating important service notices
• Sending promotional communications where permitted
• Quality control and internal training
• Business planning and operational analysis
• Protecting customers, staff, systems, and reputation

6. Payment Processing

We do not store full payment card numbers on our own servers.

Payments may be processed through authorized third parties such as payment processors, digital wallet providers, or financing providers, including services such as PayPal, Square, Stripe, WooCommerce Payments, Apple Pay, Amazon Pay, Affirm, Klarna, or similar providers.

Those providers maintain their own privacy, underwriting, and security practices.

7. Shipping and Fulfillment

To fulfill orders, we may share necessary information with carriers and logistics partners, including providers such as FedEx, UPS, USPS, DHL, ShipStation, or similar authorized services.

Shared information may include name, address, phone number, email address, shipment references, and order contents as reasonably necessary for delivery.

8. Educational and Teacher-Related Orders

Some purchases may be associated with educational classes, instructors, or programs.

Where reasonably necessary for class coordination, we may share limited order-related information with a teacher or program contact, such as:

• Student name
• Customer/parent name
• Email address
• Order status
• Kit purchased
• Enrollment confirmation
• Messages relevant to class fulfillment
• Tracking numbers

We do not share customer shipping addresses with teachers unless specifically authorized, required to resolve a fulfillment issue, or otherwise legally permitted.

9. Cookies, Pixels, and Similar Technologies

We may use cookies, pixels, tags, scripts, and related technologies to:

• Operate shopping cart and checkout functions
• Remember preferences
• Measure traffic and conversions
• Improve speed and user experience
• Prevent abuse or suspicious activity
• Support relevant advertising campaigns

You may manage cookies through browser settings, though portions of the website may function differently if disabled.

10. Analytics, Advertising, and Marketing Tools

We may use services such as Google tools, Meta tools, Microsoft Clarity, MailerLite, and similar providers for analytics, advertising performance, customer communications, and website optimization.

These providers may receive limited technical or usage data subject to their own privacy practices.

11. Text Messaging

If you provide a phone number or contact us by text, we may communicate regarding:

• Orders
• Shipping updates
• Support requests
• Operational matters

Marketing text messages, if offered in the future, will be subject to applicable consent requirements.

Standard carrier message and data rates may apply.

12. AI Tools, Automation, and Service Providers

We may use trusted software tools, automation systems, writing assistance tools, fraud tools, customer support tools, analytics systems, and AI-assisted technologies to help operate the business efficiently and professionally.

These tools may process information on our behalf subject to contractual or operational controls where applicable.

13. Information Sharing

We do not sell personal information for money and do not intend to do so.

We may disclose information when reasonably necessary to:

• Payment providers
• Shipping and logistics partners
• Technology vendors
• Advertising and analytics vendors
• Fraud prevention partners
• Professional advisors
• Government or legal authorities when required
• A successor entity in a lawful merger, acquisition, or asset transfer

Some laws may classify certain advertising or analytics disclosures as "sharing."

14. Data Retention

We may retain account, order, transaction, communication, and operational records for as long as reasonably necessary or lawful.

Completed order records may be retained indefinitely for purposes including:

• Tax compliance
• Accounting history
• Fraud prevention
• Chargeback defense
• Warranty support
• Business records
• Operational continuity
• Legal compliance

15. Security

We use commercially reasonable safeguards that may include:

• Encrypted connections (SSL/TLS)
• Secure hosting infrastructure
• Cloudflare and related security services
• CAPTCHA and bot controls
• Access controls
• Fraud monitoring systems
• Reputable third-party providers

No method of storage or transmission is guaranteed to be completely secure.

16. Your Choices and Rights

Subject to applicable law, you may request to:

• Access certain personal information
• Correct inaccurate information
• Request deletion of eligible data
• Opt out of promotional emails
• Ask privacy-related questions

Deletion requests do not require us to delete records we are legally entitled or required to retain.

Requests must be submitted by:

• Email to [email protected]
• Written mail to our mailing address listed above

17. Email Marketing

Promotional emails may include unsubscribe links. Customers may opt out of marketing emails while still receiving transactional messages such as receipts, shipping updates, recalls, or important service notices.

18. Reviews, Testimonials, and Submitted Content

If you voluntarily submit reviews, testimonials, photos, videos, or feedback, we may use such content for business, promotional, or service-related purposes, subject to applicable law and any permissions requested.

19. Aggregated and De-Identified Data

We may use aggregated, statistical, or de-identified data that does not reasonably identify an individual for analytics, forecasting, product planning, logistics improvement, and business growth purposes.

20. Children’s Privacy

Our products may support education, but purchases are intended to be made by adults such as parents, guardians, schools, and teachers.

We do not knowingly collect personal information directly from children under 13 in violation of applicable law.

21. International Customers

We may sell products worldwide. If you access our services outside the United States, you understand that information may be transferred to and processed in the United States or other jurisdictions where our providers operate.

22. Texas Operations

Perfect Package Online LLC is organized and operated from Texas, United States. Texas law may apply to certain privacy, commercial, and dispute-related matters, subject to any separate governing terms.

23. Policy Updates

We may update this Privacy Policy at any time. Revised versions become effective when posted on this page.