Tell us what happened. We’ll take it from here.
Use this form for a missing, damaged, incorrect, or non-working part from your class kit. Complete details help us review the request and move quickly.
Backed by the Perfect Package Promise.
Every order is backed by our promise to make real issues right. If something went wrong with a part in your kit, this request gives us the order details, class timing, photos, and shipping address we need to review the issue without unnecessary back-and-forth.
Order details
Have your order number ready so we can quickly connect the request to the correct purchase.
Clear photos
Upload photos of the part, issue, kit contents, or packaging so we can review it faster.
Shipping address
Enter where the replacement part should be shipped if the request is approved.
If the information provided is complete and the request is approved, we may ship the replacement part using the address you provide without further communication. If anything else is needed, we will reach out.