Terms & Conditions

1. Company Information

Perfect Package Online LLC
P.O. Box 539
Rosebud, Texas 76570
United States

Email: [email protected]
Customer Text Line: (833) 879-6379 (text only)

2. Eligibility to Purchase

You must be at least eighteen (18) years old to place an order or create an account. By using this website, you represent that you meet this requirement.

3. Acceptance of Orders

An order confirmation, receipt, authorization, payment hold, or automated email does not guarantee acceptance of an order.

All orders remain subject to review, approval, inventory availability, fraud screening, operational feasibility, and these Terms.

We reserve the right to accept, reject, cancel, limit, or refuse any order or service request at our discretion, to the fullest extent permitted by law.

4. Refusal of Service

We reserve the right to refuse service, terminate accounts, restrict access, cancel transactions, or discontinue dealings with any person or entity at any time, for any lawful reason, or at our discretion.

5. Pricing, Listings, and Availability

Prices, product descriptions, shipping rates, photographs, packaging, specifications, availability, promotions, and website content may change at any time.

We reserve the right to correct errors, omissions, pricing mistakes, inventory inaccuracies, supplier changes, or technical issues without liability, subject to applicable law.

6. Product Presentation

Images, colors, packaging, included accessories, presentation, and prior versions may vary slightly from actual delivered products.

Some products may be improved, revised, updated, or sourced differently over time.

7. Custom, Class-Specific, and Assembled Kits

Many products sold by Perfect Package Online are custom, class-specific, assembled-to-order, teacher-linked, or specialty fulfillment items.

Components may occasionally change due to sourcing, availability, updates, safety, or operational reasons.

Any material substitution for a teacher-linked class kit will be commercially reasonable and teacher approved where applicable.

8. Teacher and Program Independence

Teachers, instructors, schools, organizations, and program operators are independent third parties and are not employees, agents, partners, joint venturers, or authorized representatives of Perfect Package Online unless expressly confirmed in writing.

Teacher schedules, class dates, program statements, course timelines, and educational promises are the responsibility of the applicable teacher or program.

Information we relay from a teacher or program is believed accurate but originates from that third party.

We are not liable for teacher-caused errors, inaccurate materials lists, missed communications, scheduling changes, cancellations, or delays caused by third parties.

9. Customer Information Accuracy

You are responsible for providing complete, accurate, current information, including:

• Name
• Shipping address
• Billing details
• Email address
• Phone number
• Teacher selection
• Class selection
• Customization details

Errors may result in delays, misdelivery, cancellation, added cost, or loss of eligibility for remedies.

10. Shipping and Delivery

Shipping timelines and delivery estimates are estimates only unless expressly guaranteed by us in writing.

We may select or substitute carriers, service levels, packaging methods, or fulfillment locations when reasonably necessary.

We commonly work with carriers such as FedEx, UPS, USPS, and similar providers.

Perfect Package Online bears transit responsibility until confirmed delivery. Orders are generally insured or otherwise backed by us during transit.

Carrier tracking scans, GPS events, photos, signatures, and delivery confirmations may be relied upon as evidence of shipment status or delivery.

11. Late Arrival for Class Use

If an order is placed at least six (6) business days before the applicable class start date and the order arrives late solely due to our verified fulfillment error, the customer may request one of the following remedies:

• Return authorization, if approved
• Refund of shipping charges, upon request

This section does not apply to delays caused by carriers, weather, customs, wrong addresses, fraud review, force majeure events, teacher changes, or customer-caused issues.

12. Wrong Address / Failed Delivery

If a customer provides an incorrect, incomplete, outdated, unsafe, or undeliverable address, resulting losses, delays, intercept fees, redelivery fees, reshipping costs, return charges, or other consequences are the customer’s responsibility.

If an order is returned, refused, unclaimed, customs-blocked, or otherwise fails delivery due to customer-side causes, refunds are not guaranteed.

We may, at our discretion, offer domestic reshipment, store credit, partial refund, or no refund depending on circumstances.

13. Delivered Packages / Theft

Carrier-confirmed delivery creates a presumption of completed delivery.

Loss, theft, porch piracy, tampering, or disappearance after confirmed delivery is generally not our liability.

Signature service may be requested in order comments, but is not guaranteed unless expressly confirmed and any applicable fees are paid.

We may assist case-by-case at our discretion.

14. International Orders

International shipments may be subject to customs review, taxes, duties, import restrictions, local laws, inspections, and delays beyond our control.

Unless expressly stated otherwise in writing, such matters are the customer’s responsibility.

15. Returns, Refunds, and Final Sale Policy

Most sales are final sale.

Returns are generally not accepted unless:

• The item is materially incorrect
• The item is defective
• The item was damaged in transit and properly reported
• A written exception is approved by us
• The class is fully canceled and cannot be rescheduled within three (3) months or the same school semester, whichever is longer

Refunds, credits, replacements, reshipments, or goodwill exceptions are at our discretion unless required by law.

Email or official business text confirmations are preferred evidence of any special exception.

16. Shipping Damage Claims

Claims for shipping damage must be reported within seven (7) days of confirmed delivery.

Customers must provide clear, well-lit photographs from all requested angles, with the product plainly visible and unobstructed. Packaging photos may also be requested if available.

Incomplete, unclear, altered, obstructed, or insufficient documentation may delay or limit remedies.

17. Educational Use and Safety

Many products are intended for educational or supervised project use and may contain tools, electronics, moving parts, wires, batteries, or small components.

Adult supervision is required at all times.

Customers are responsible for safe setup, instruction, handling, storage, and use.

We are not liable for misuse, neglect, unauthorized modification, improper supervision, or unsafe use environments.

18. Accounts and Security

You are responsible for maintaining the confidentiality of account credentials and for all activity occurring under your account.

You must notify us promptly of suspected unauthorized use.

19. Acceptable Use

You may not use the website or services for:

• Fraud
• False claims
• Harassment or threats
• Chargeback abuse
• Scraping or bots
• Spam
• Hacking
• Data mining
• Automated abuse
• Resale arbitrage
• Interference with operations

Violations may result in cancellation, account termination, collections activity, civil claims, or referral to law enforcement where appropriate.

20. Quantity Limits and Resale Restrictions

We may limit quantities, reject bulk purchases, restrict resellers, prohibit resale of exclusive teacher-linked kits, or block suspicious repeat orders at our discretion.

21. Intellectual Property

All branding, logos, website content, documents, graphics, kit designs, curated bundles, photographs, descriptions, and materials are owned by or licensed to Perfect Package Online LLC and may not be copied, reproduced, distributed, or exploited without written permission.

22. Third-Party Providers

We are not responsible for the independent acts, outages, delays, policies, or failures of third-party providers including carriers, software platforms, payment processors, financing providers, or external websites.

Examples may include FedEx, UPS, USPS, Square, PayPal, and similar providers.

23. Limitation of Liability

To the fullest extent permitted by law, Perfect Package Online LLC shall not be liable for indirect, incidental, consequential, punitive, reputational, academic, emotional, or special damages, including missed classes, lost opportunities, lost profits, inconvenience, or similar losses.

Our maximum aggregate liability relating to any claim shall not exceed the amount actually paid for the specific affected order.

24. Dispute Resolution and Claims Deadline

You agree to contact us first and attempt good-faith informal resolution before filing claims, disputes, or chargebacks where reasonably possible.

Any claim must be raised promptly and any formal legal claim must be brought no later than:

• The end of the applicable class or program, or
• One (1) year from the transaction date

whichever occurs first, to the fullest extent permitted by law.

25. Governing Law and Venue

These Terms shall be governed by the laws of Texas, without regard to conflict-of-law principles.

We may pursue or defend claims in Texas courts or any other court of competent jurisdiction where lawful and strategically appropriate.

26. Fees and Enforcement Costs

Where permitted by law, a prevailing party or Perfect Package Online in enforcement matters may seek reasonable attorney’s fees, collection costs, investigation costs, and related expenses.

27. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including weather, carrier disruption, labor actions, cyber incidents, war, terrorism, supplier shortages, pandemics, utility outages, government action, or similar events.

28. Changes to Website or Terms

We may modify products, pricing, policies, services, programs, website features, or these Terms at any time, effective upon posting or as otherwise required by law.

29. Suspension or Closure

We may suspend, discontinue, modify, or close any account, product line, teacher program, website feature, or the website itself at any time, subject to accepted orders and applicable law.

30. No Waiver

Failure to enforce any provision once does not waive the right to enforce it later.

31. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

32. Assignment

You may not assign, transfer, delegate, or sell your rights, claims, or obligations under these Terms without our written consent.

33. Entire Agreement

These Terms, together with any posted policies expressly incorporated by reference, constitute the entire agreement between you and Perfect Package Online LLC regarding website use and purchases.

Verbal statements, assumptions, social media comments, or third-party claims do not modify these Terms unless confirmed by us in writing.